The Manager of the Application Scientist Team plays a dual role as both a team leader and an active field contributor. You will coordinate and develop a team of Application Scientists whilst maintaining direct customer engagement to support sales, deliver technical expertise, and drive customer success. This position requires a balance of leadership, scientific credibility, and hands-on application support. You'll serve as a bridge between the field team and senior leadership, ensuring operational excellence, knowledge sharing, and continuous improvement across the Customer Applications function.  

What You'll Do:

• Coordinate day-to-day activities of the Customer Applications Team to ensure consistent, high-quality customer engagement.
• Provide coaching and guidance to team members to strengthen scientific, presentation, and customer-facing skills.
• Support recruiting, onboarding, and technical training in partnership with senior leadership and HR.
• Serve as the primary technical point of contact for key accounts, strategic opportunities, and high-value engagements.
• Handle escalated technical challenges requiring advanced problem-solving and expertise.
• Provide scientific consultation on experiment design, data interpretation, and workflow optimization.
• Conduct demonstrations, technical discussions, and training for strategic accounts and priority opportunities.
• Work alongside field Application Scientists to model best practices and remain connected to customer needs.
• Collaborate with Sales, Marketing, R&D, and Product Management to align customer support with business objectives.
• Communicate customer feedback and field insights to help drive product and workflow improvements.
• Contribute to Application Notes, training content, and technical presentations.
• Support strategic initiatives by providing field perspective